1. No-show consequences
 

When a deposit or advance payment has been collected:

• The deposit is forfeited in full.

• For high-value services, Body Studio may charge the remaining balance of the scheduled service fee to the card or payment method on file, up to 100% of the scheduled service fee.

• For prepaid treatment packages, one session may be deducted without refund.

2. Late Arrival
 

If you arrive more than 15 minutes late, we may need to shorten or reschedule your service to avoid delaying other clients. If we cannot accommodate the service within the remaining time, it may be treated as a late cancellation or no-show under this policy.

3. Repeated No Shows
 

Clients with two or more no-shows or late cancellations within a 12-month period may be required to:

• Pay a 100% non-refundable prepayment to book future appointments, or

• Book only during off-peak hours determined by management, or

• Be declined future bookings at management's discretion.
   

We will notify you in writing if this applies to your account.